As from Monday 31 August we will be changing our out of hours emergency service.
Medivet 24 Hour Shrewsbury continues to provide our clients with an excellent professional service outside of our normal opening hours.
From 31st August 2020, we will be extending our opening hours to:
- Monday to Friday: 8.30am – 7pm
- Saturday: 8.30am – 1pm
Medivet 24 Hour Shrewsbury will cover all emergencies outside our extended opening hours.
Why use Medivet?
The main reason for choosing Medivet is to ensure we are able to provide the best possible care for your pet at all times, whether day, night or weekend, outside of our normal working hours.
Whilst our staff can focus their attention fully during daytime hours to ensure your pet receives the utmost professional care we can offer, with Medivet’s assistance we can also extend that to all hospitalised cases 24/7.
A dedicated duty nurse at Medivet will provide care for all in-patients around the clock, ensuring that their needs are met at all times. This is especially important to the intensive care patients requiring constant monitoring.
From Monday 31st August, we will change our emergency out of hour arrangements. Phone our usual number (01938 559088), where you will be given the option to be transferred to Medivet 24hr Hospital Shrewsbury at times when our practice is closed. You will then speak to either the duty veterinary surgeon or veterinary nurse, who will give you advice, or arrange to see you.
Medivet 24hr Hospital Shrewsbury, 2 Longbow Close, Shrewsbury, SY1 3GZ, Telephone number 01743 465554 is a 30 minute drive from Camlas Surgery. When you currently phone the out of hours service, the duty vet has to be contacted, ring you back and then arrange to meet you at the surgery. The average time from phoning to being seen is 35 minutes, if surgery is required this cannot be started until the duty nurse is then called in. Therefore, there will be no delay in your pet receiving the treatment they need. They will also be seen by a vet and nurse that haven’t already worked a full day ensuring they receive the best care possible.
The main reason for the change is to be able to provide the best care possible for your pet at all times, whether day, night or weekend. Whilst our staff can focus their attention fully during daytime hours to ensure your pet receives the utmost professional care we can offer, we can now also extend that to all hospitalised cases 24/7.
A dedicated duty nurse at Medivet 24hr Hospital Shrewsbury will provide care for all in-patients around the clock, ensuring that their needs are met at all times. This is especially important to the intensive care patients requiring constant monitoring.
We have extended our weekday consulting times, which will be 08:30-19:00 Monday-Friday and 08:30:13:00 on Saturdays. Outside of these times we will transfer our emergency services to Medivet 24hr Hospital Shrewsbury.
The payment policy for Medivet 24hr Hospital Shrewsbury is exactly the same as our current policy: an Out of hours surcharge depending on the time of day is applied to the consultation and payment is expected at the time of the appointment, or when your pet is discharged if it had to be admitted to hospital. Our fee and pricing structures are very similar and therefore the costs for emergency care will not be more expensive than our current charges.
All follow up visits and treatment will be carried out at Camlas Petcare Vets. We will receive the clinical notes from Medivet 24hr Hospital Shrewsbury in order to continue treatment and/or ongoing care.
If we have to transfer an inpatient all the relevant notes will be sent with your pet. Will we also discuss their care with the duty vet and nurse team. The reverse will apply when they are transferred back to us.
To ensure the welfare of patients, we will keep the transfer of patients to a minimum and only move them when it is safe to do so. Saying that, we will try to ensure that where possible, procedures, investigations and operations are carried out by the veterinary surgeons at our practice in our premises. Obviously, for emergency surgery, this will be done by the duty vet at Medivet 24hr Hospital Shrewsbury.
We are planning to still provide in-house care for non-critical cases, as they will have the necessary checks and treatments given by our own vets and nurses, but only if we are sure they will not require intensive care. This will be discussed with you if the situation arises.